Who can use CustomerCentric Selling®?
 
 

VP Sales:

Top performers become consistent.

Salespeople learn how to be consultative.

Consistent organizational strategy.

Able to accurately forecast business.

Managers have a process to follow.

VP Marketing:
Sales force positions products and services properly and consistently.
Can rely on field process for market analysis, competitive analysis, loss analysis.

VP Finance:
Lower cost of sales.
Lower cost of customer support.

VP Customer Support:
Able to plan and better utilize finite resources.
Support person morale improves.
Able to create proper customer expectations.
Reduced “scope creep”.

VP Development:
Less firefighting.
Stays focused on development schedule.

CEO:
Increased productivity.
Improved predictability.
Increased profitability.
 
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