CustomerCentric Selling® Course Objectives

At the end of the CustomerCentric Selling® Workshop
the attendees will understand:

The key skills necessary to succeed in high-difficulty sales.

How risk-averse, non-expert organizations buy products/services they don't fully understand.

How people buy and the four levels of need– the buyer's psychological buying phases.

How needs develop in the mind of the buyer.

How needs develop across an organization.

Team Selling: The roles of the salesperson, technical support person and manager.
How to strategically align your selling behavior to the buyer's psychological buying phases.
How a buyer makes the decision to buy.
Shifting buying concerns over the buying process.
How to convince a prospect that you understand their business.
How to get the buyer to admit goals and focus on problems you can help them address.
How to diagnose their problems with a bias toward your product capabilities.
How to create a vision of a solution in the buyer's mind that matches your product/service capabilities.
How to lead them to the conclusion that they could solve their problem if they had the capabilities of your product or service.
How to create Tactical Sales Tools that show the buyer "how" to use your products/services capabilities.
How to create interest instead of tension during cold phone calls.
How to gain access to and establish credibility with line executives.
How to qualify and sell effectively over the phone.
How to qualify a prospect's needs and buying ability in a single sales call.
How to develop the needs of "committees" during a single meeting.
How to negotiate the sell cycle in advance.
How to get executive, user and technical buyers marching in the same direction.
The five components of cost justification: a specific cost justification model.
How to maintain control of a long sell cycle, particularly at the end.
How to create the perfect opportunity to close.
The emotional hurdles that must be overcome before a contract can be signed.
How to recognize quickly whether you are first or second choice.
How to change the rules if your competitor got there first.
How to gain control of existing prospects.
How to maximize utilization of technical and headquarters resources during the sale.
How to assess the quality of a prospect and your pipeline.
How to balance pipeline and activity on a monthly basis, regardless of sell cycle length.
How to do an accurate sales forecast.
How to gain control of RFP situations.
How to work with third party consultants.
How to do an effective sales seminar.
How to strategically implement the program across your organization.

 
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